ESG Job Description for the Client Engineer position
Job Title:
Client Engineer
Roles:
The role of a Client Engineer is to act as the primary contact between ESG and a client.
The Client Engineer manages the client’s technology
solutions, and advises the client on technology best practices.
It is crucial for a Client Engineer to be both knowledgeable about technology and willing to share that
knowledge with respect to how it can improve the clien
Within each client environment, the Client Engineer is often regarded as the senior most technology
expert and is expected to provided technology support and consultation accordingly.
The Client Engineer is supported by other members of the ESG team including fellow Client Engineers,
Remote Support Engineers, the Client Coordinator, Subject Matter Experts, and ESG Management.
Responsible For:
Position is responsible for the management of one or more client environments including maintenance
and support of servers, desktops, and network infrastructure.
The role directly interacts on a daily basis with end-users, client executives, and ESG Management.
Core Skills Required:
The Client Engineer must possess knowledge and hands-on
experience
with the following technologies:
Microsoft Server Technologies
Windows Server 2008, 2008 R2 and 2012 including DHCP, DNS, and Active Directory
Microsoft Exchange 2003, 2010, and 2013
Microsoft Internet Information Server (IIS)
Microsoft Desktop Technologies
Windows XP, Vista, Windows 7, Windows 8
Microsoft Office 2003, 2007, 2010, Office 365
Remote Desktop and/or LogMeIn and/or Team Viewer
Network Infrastructure
Netgear, Linksys and/or Cisco Switches and Routers
Wireless Network Configuration
Basic CAT5/5e/6 Wiring
Additional Skills:
Ideal candidate should also possess the following characteristics:
Exceptional verbal and written communication skills
Ability to translate complex technical issues into common language
Willingness to learn new technologies rapidly and remain at the cutting edge of technologies which
benefit the small business marketplace
Ability to lift up to 60 lbs (i.e. transporting/relocating servers, desktops, monitors, etc)
2013 Erickson Solutions Group