Director of Citizen Self Service
6-month contract
Brief Description of Job Duties:
Informed by current strategic technology plans, the Director of Citizen Self Service will lead the State of Kansas’ mobile/web center of excellence. The Director of Citizen Self Service will develop and execute a digital strategy for delivering the tools and services available from the State of Kansas Executive Branch to citizens who live, work and do business in Kansas, as well as to State employees and agencies where workflow processes can be improved through mobile/web applications.
Skills required:
Leader and supervisor of mobile/web centers; Created and executed digital strategies; Development of strategic planning documents; Excellent communication and presentation skills
Experience required:
Able to develop a strategic planning document to guide the internal and external teams required to deliver user-first mobile/web experience
Experience supervising a mobile/web center of excellence team
Conduct and maintain inventory of existing and planned mobile/web interfaces (both web- and application-based)
Experience providing strategic coordination among departments toward the goal of a consistent, cohesive user experience for users accessing services via mobile/web
Experience collaborating with executives and management, IT, legal, HR, finance, and field employees.
Research successful tools, processes, providers and best practices
Education required:
Successful completion of 24 hours in computer science coursework or certification and three years or more of experience. Education may be substituted for experience as determined relevant by the agency.
Physical requirements (lifting, repetitive motion, etc.):
N/A
Attire for position:
Business casual, agency has a dress code policy that must be followed