Contract thru 12/31

 

The Voice Network Administrator is responsible for operation and maintenance of UMB Voice systems and related infrastructure. Duties include daily health monitoring, diagnosing of technical issues, fulfilling customer request and preforming Lifecycle management upgrades . This individual ensures that all UMB Voice systems adhere to organizational standards, values and strategic plan. 

Duties – 
Work with team members, Users and department management in troubleshooting or implementing new request that meet customer expectations. 
Maintains Voice performance by performing voice system monitoring and analysis, and performance tuning 
Complete voice documentation, for troubleshooting, system setup and system connectivity 
Ability to use Cisco monitoring tools used to support Cisco Call Manager and associated equipment 
Accomplishes organization goals by accomplishing user requests for both the Voice and data systems 

Key skills- 

Strong written, oral, and analytical skills 
Strong customer service skills 
Knowledge of routing and switching 
Knowledge of Cisco Call manager or other Voice systems 
Knowledge of DNS/DHCP servers, IP addressing 
Experience coding In C+, Perl, or Python is a plus 
CCNA (data or voice) is a plus