MINIMUM QUALIFICATIONS



  • Associates degree or equivalent.  Bachelor’s degree (BA/BS) preferred.
  • An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • 5-10 years of experience
  • Applicable industry standard certification(s) preferred.

KNOWLEDGE AND SKILLS



  • Has a wide range of experience and able to resolve complex issues.  Works on complex and diverse projects.  Analysis requires an in-depth evaluation of variable factors.  Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
  • Excellent knowledge of IT infrastructure concepts and principles.
  • Excellent communication and customer interaction skills.
  • Excellent verbal and written communication skills.
  • Basic knowledge of products offered by JHA.
  • Able to design and architect IT infrastructure solutions.
  • Able to evaluate and recommend sound technology solutions.
  • Able to troubleshoot and resolve customer problems in a timely manner.
  • Experience with ITILv3 helpful.
  • Experience in an ASP or ISP data center with Internet facing, load balanced server farms.
  • Skilled in designing and implementing scripted administrative tasks.
  • Basic abilities in packet capture analysis.