MINIMUM QUALIFICATIONS
- Associates degree or equivalent. Bachelor’s degree (BA/BS) preferred.
- An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
- 5-10 years of experience
- Applicable industry standard certification(s) preferred.
KNOWLEDGE AND SKILLS
- Has a wide range of experience and able to resolve complex issues. Works on complex and diverse projects. Analysis requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
- Excellent knowledge of IT infrastructure concepts and principles.
- Excellent communication and customer interaction skills.
- Excellent verbal and written communication skills.
- Basic knowledge of products offered by JHA.
- Able to design and architect IT infrastructure solutions.
- Able to evaluate and recommend sound technology solutions.
- Able to troubleshoot and resolve customer problems in a timely manner.
- Experience with ITILv3 helpful.
- Experience in an ASP or ISP data center with Internet facing, load balanced server farms.
- Skilled in designing and implementing scripted administrative tasks.
- Basic abilities in packet capture analysis.