IT Support Specialist I-III-A-245472

Federal Reserve Bank of Kansas City

Primary Location

 MO-Kansas City

Full-time / Part-time

 Full-time

Employee Status

 Temporary

Overtime Status

 Non-exempt

Job Type

 Experienced

Travel

 Yes, 5 % of the Time

Shift

 Day Job

Work Hours Monday-Friday 7:30AM-8:00AM to 4:30PM-5:00PM

Contract Type Contract to Hire

Estimated Length of Contract Period 6 Months

Estimated Conversion Salary Range (If Applicable) 43K-60K

Agency Bill Rate Range Based on experience

 

Recruiter: Marina DePeralta (marina.deperalta@kc.frb.org)

 

Job Summary

This position provides a blend of technical and analytical support as a member of the local level-two support team. They will be responsible for configuring and deploying hardware and software to Kansas City district staff and resolving problems associated with these items. The individual serves as a liaison and informational resource through a number of support activities within the local desk-side support team. 

Job Duties

  • Work directly with Kansas City-based staff to troubleshoot problems experienced with devices such as PCs, BlackBerry’s, printers and etc., as well as software-related problems such as Microsoft Windows, Microsoft Office, Microsoft Outlook and etc.

  • Assist with the roll-out of upgrades to both hardware and software products.

  • Serve in a liaison role between District IT Management, National IT Organizations, and the National Service Desk.

  • Assist with the patching of vulnerabilities found within applications.

  • Ensure preparedness for District/ National IT Organization changes/events/deployments with Kansas City district management/staff.

  • Assist with the standardization of level-two support throughout the Kansas City district.

Requirements

 

  • Strong technical/desktop/end user support skills, including leadership of technical support staff and the configuration/ deployment of technical products including PCs, BlackBerrys, and printers.

  • Extensive use of standard desktop applications, including the Microsoft Office suite, internet, email, and collaboration programs.

  • Extensive use of workstation discovery/ deployment tools such as SCCM and BigFix.

  • Must be self-motivated and possess excellent writing, oral communication and time management skills.

  • Effective interpersonal skills, including the ability to work effectively in a team environment.

  • Associates degree specializing in business, technology, or equivalent combination of education/experience is preferred.

  • At least two year of hands-on desktop experience perferred. 
    desktop/end user support experience is required; three years of installing, trouble shooting, and repairing PC hardware, software, mobile computing devices.

  • ITIL Foundations certification is preferred.

  • Mac support experience preferred.