IT Support Specialist I-III-A-245472
Federal Reserve Bank of Kansas City
Primary Location
MO-Kansas City
Full-time / Part-time
Full-time
Employee Status
Temporary
Overtime Status
Non-exempt
Job Type
Experienced
Travel
Yes, 5 % of the Time
Shift
Day Job
Work Hours Monday-Friday 7:30AM-8:00AM to 4:30PM-5:00PM
Contract Type Contract to Hire
Estimated Length of Contract Period 6 Months
Estimated Conversion Salary Range (If Applicable) 43K-60K
Agency Bill Rate Range Based on experience
Recruiter: Marina DePeralta (marina.deperalta@kc.frb.org)
Job Summary
This position provides a blend of technical and analytical support as a member of the local level-two support team. They will be responsible for configuring and deploying hardware and software to Kansas City district staff and resolving problems associated with these items. The individual serves as a liaison and informational resource through a number of support activities within the local desk-side support team.
Job Duties
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Work directly with Kansas City-based staff to troubleshoot problems experienced with devices such as PCs, BlackBerry’s, printers and etc., as well as software-related problems such as Microsoft Windows, Microsoft Office, Microsoft Outlook and etc.
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Assist with the roll-out of upgrades to both hardware and software products.
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Serve in a liaison role between District IT Management, National IT Organizations, and the National Service Desk.
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Assist with the patching of vulnerabilities found within applications.
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Ensure preparedness for District/ National IT Organization changes/events/deployments with Kansas City district management/staff.
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Assist with the standardization of level-two support throughout the Kansas City district.
Requirements
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Strong technical/desktop/end user support skills, including leadership of technical support staff and the configuration/ deployment of technical products including PCs, BlackBerrys, and printers.
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Extensive use of standard desktop applications, including the Microsoft Office suite, internet, email, and collaboration programs.
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Extensive use of workstation discovery/ deployment tools such as SCCM and BigFix.
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Must be self-motivated and possess excellent writing, oral communication and time management skills.
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Effective interpersonal skills, including the ability to work effectively in a team environment.
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Associates degree specializing in business, technology, or equivalent combination of education/experience is preferred.
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At least two year of hands-on desktop experience perferred.
desktop/end user support experience is required; three years of installing, trouble shooting, and repairing PC hardware, software, mobile computing devices.
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ITIL Foundations certification is preferred.
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Mac support experience preferred.
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